Customer experiences are managed better with Go-Ticket

Track tickets and issues in real time and never miss out on any customer requests. Be more productive by prioritizing tasks and resolve problems quickly.

The cloud-based free helpdesk solution that's powerful, insightful and easy to use.

Organisation helpdesk portal

Out-of-the-box free helpdesk portal to help streamline and organise communications between customers and support teams.

Optimize support workflows

Eliminate cluttered mailboxes and unaddressed customer requests. Focus on what matters. Automate processes to increase effectiveness.

Data Driven Insights

Improve your customer experience and measure your team effectiveness through data driven performance insights.

Easy to get started and operate

Cloud-hosted and ready to use. While simple to configure and customise. Highly secure and GDPR compliant.

Highlight Features

Ticketing System

A dedicated and customisable helpdesk portal with a fully blown, feature-packed ticketing system, that is simple, intuitive and easy to use.

Teams and Agents

Automatically assign tickets to teams and agents. Route your requests by skills or groups to the appropriate channels and escalate accordingly, with effective monitoring.

Multiple Channels

Manage email and portal-originated communications through a unified system. We’re constantly working to integrate other channels, such as social media, to the platform.

Dashboard and Reporting

Track performance in real time through a powerful dashboard, accessing reporting that provides insights and metrics, thus enabling better business decisions and improved efficiency.

Notifications

Real-time customer, agent and administrator notifications enable automated event-triggered responses.

Security

Security is our top priority. We go to great lengths to ensure your data is safe and your communications are secure.

Any Device

Works on any device through its reactive-based design. Go-Ticket is adaptable to any device used to access the platform via a web browser.

Compliance

GDPR Compliant and ITSM oriented. Go-Ticket follows industry standards to ensure your helpdesk operations are inline.

Control your support experience, all in one platform.

Provide support and answers on your products, services, updates, incidents and issues with your experts on our free helpdesk cloud platform.
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